Question 1

Do you offer ongoing IT support?

Accepted Answer

I offer monthly advisory retainers and support blocks for ongoing needs. These are focused on strategic IT guidance, project oversight, and coordination, not 24/7 helpdesk coverage. For day-to-day break-fix support, I can recommend trusted MSP partners.

Question 2

Can you work with our existing MSP or IT provider?

Accepted Answer

Absolutely. I regularly work alongside existing IT providers, especially on projects where focused advisory or specialized expertise is needed. I'm not looking to replace your MSP. I'm here to complement them.

Question 3

Can you work after hours for cutovers and migrations?

Accepted Answer

Yes. For projects that require minimal business disruption, I schedule cutovers during evenings or weekends. This is planned and scoped during project planning.

Question 4

Do you serve businesses outside Greater Vancouver?

Accepted Answer

My primary service area is Metro Vancouver for on-site work. For remote consulting, advisory, and cloud-based projects, I work with clients across BC and beyond.

Question 5

What size businesses are the best fit?

Accepted Answer

I specialize in supporting smaller businesses that have outgrown ad hoc IT and need dependable structure without enterprise overhead. I also work with larger organizations when the scope and goals are a strong fit, especially where security and systems modernization are priorities.

Question 6

How do you price your projects?

Accepted Answer

Most engagements are fixed-scope with clear deliverables and timelines. I provide detailed proposals so you know exactly what you're getting before we start. Advisory retainers are monthly with defined hours.

Question 7

Can you sign an NDA before we share details?

Accepted Answer

Yes. I'm happy to sign a mutual NDA before any detailed discussions. Confidentiality is a standard part of how I work.

Question 8

What systems and platforms do you specialize in?

Accepted Answer

My core expertise includes Microsoft 365, Azure AD / Entra ID, Google Workspace, cloud infrastructure, endpoint management, and network administration fundamentals. My work is grounded in active security practice and an IT and networking background. I stay vendor-neutral and recommend what is best for your environment.

Question 9

How quickly can you start?

Accepted Answer

For most projects, I can begin within 1-2 weeks of signing the engagement. Availability depends on current workload, so I recommend reaching out early if you have a specific timeline.

Question 10

What's the difference between working with you and hiring an MSP?

Accepted Answer

MSPs typically provide ongoing operational support such as helpdesk, monitoring, and patching. I provide high-engagement consulting, strategic IT planning, and project delivery with a strong passion for technology and business outcomes. Think of me as the architect and advisor, while an MSP is the maintenance crew. Many of my clients use both.

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