Terms.
These apply to every service I offer. I've kept them short and plain. Last reviewed 2026-09-28.
Personal use only
I work on your personal devices and accounts. I don't work on employer devices, business accounts or company systems, and I don't investigate other people.
Your credentials
You type your own passwords and verification codes. I never store passwords, codes or recovery records. If a session produces a written recovery record, you keep it and I don't keep a copy.
How I use AI
We use AI tools to help draft summaries and scam assessments. Identifying details are removed first, and every reply is reviewed by a person before it's sent.
In practice, I use an AI plan with training on your data turned off. Identifying details are removed before any AI tool sees your information, and I review everything before it reaches you. No passwords, codes, account numbers or ID documents ever go into AI.
Payment and rescheduling
Sessions are paid at booking, at the flat fee shown on the services page. Rescheduling is free with 24 hours' notice. The scam check plan is the only recurring option, and you can cancel anytime.
Retention
I delete intake forms and notes 90 days after your last session, unless you ask me to keep them. Messages forwarded to the scam check plan are deleted after 30 days.
What I don't do
I don't recover money, contact scammers or investigate who was behind a scam, and I can't promise that scams will stop. If a bank or police investigation is underway, I secure devices only. I'm not an emergency line: if money has been sent, call your bank first, then the Canadian Anti-Fraud Centre on 1-888-495-8501.