Who to call, by city
How to report a scam in Metro Vancouver: who to call, in order
Who to call after a scam in Vancouver, Surrey, Burnaby, Richmond and across Metro Vancouver: your bank, the Anti-Fraud Centre and local police.
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Metro Vancouver, BC
Local help with scams, hacked accounts and phone safety.
I'm one person helping individuals and families across Metro Vancouver, in your home or by video. Flat fees in Canadian dollars, agreed before we start, and a written summary every time.
Money just sent?
Call your bank first, on the number on the back of your card. Then call the Canadian Anti-Fraud Centre on 1-888-495-8501. Your local police non-emergency numbers are in how to report a scam in Metro Vancouver. Book me after that, for the clean-up.
What people in Metro Vancouver ask me for
Pick the closest match. Every session is for personal devices and accounts.
A parent keeps getting scam calls and texts
A relaxed session for older adults on the scams going around right now, and how to handle them when one reaches you.
Senior scam defence session, C$149. What it includes
Set up the whole family's phones and accounts properly
A thorough setup for a household: key accounts, phones, a recovery plan and scam practice.
Family cyber safety setup, C$249. What it includes
A scam got through and you need it cleaned up
Practical clean-up after a scam got through: secure the devices and accounts, then a clear list of who to notify.
Post-scam cyber cleanup, C$179. What it includes
A careful look at your own accounts, with a written report
A careful look at your email, Apple or Google, banking and social accounts, with a written report of what to fix first.
Personal account security review, C$179. What it includes
A plan for a lost phone or a locked account
We work through your recovery plan together, check your account recovery methods and practise what to do. You keep the printed kit at home.
Digital recovery kit, C$149. What it includes
Scams going around Metro Vancouver
Free guides to the scams BC residents report most, with links to the official sources.
Quick answer and steps
Vancouver parking ticket texts and QR code stickers: both are scams
The City of Vancouver does not text about parking tickets or use QR codes for parking. How to pay safely, and what to do if you scanned one.
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Quick answer and steps
ICBC text about a traffic ticket or refund? It's a scam
Got a text from ICBC about an unpaid ticket, a suspended licence or a refund? ICBC says it does not text for payments. What to do if you clicked.
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Quick answer and steps
BC Hydro scam calls and texts: how to tell, and what to do
A caller says BC Hydro will cut your power today unless you pay? Or a text offers a refund? What BC Hydro does not do, and how to check your account.
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Red flags and checks
Rental scams in Vancouver: how to check a listing before you pay
Fake Craigslist and Marketplace rentals are common in Metro Vancouver. Red flags, how to check a landlord, BC deposit limits, and what to do if you paid.
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Quick answer and steps
Call from your bank's fraud department? How to spot the bank investigator scam
A caller says there is fraud on your card and asks for codes, a transfer or the card itself. How the bank investigator scam works and what to do.
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Red flags and checks
Investment and crypto scams in BC: how to check before you invest
An online friend, ad or app promises guaranteed returns? How to check a person or platform with the BC Securities Commission before you put money in.
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Quick answer and steps
Canada Post text about a missed delivery or fee? Check before you pay
A text says your parcel could not be delivered and asks for a small fee. How to tell it is fake and how to track a real Canada Post parcel.
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Short quiz and checks
Is the CRA really contacting me? How to check
What the CRA does and does not do, a short quiz, and how to check for yourself.
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Where I work
In-home visits across Metro Vancouver, and video sessions anywhere in BC. Library talks are free.
- Vancouver
- Burnaby
- Surrey
- Richmond
- Coquitlam
- Port Coquitlam
- Port Moody
- New Westminster
- North Vancouver
- West Vancouver
- Delta
- White Rock
- Langley
- Maple Ridge
- Pitt Meadows
Somewhere else nearby? Ask me. Most sessions also work well by video.
Common questions
Who can help my parent with scam calls and texts in Vancouver?
Jeyki Security offers a senior scam defence session for older adults in Metro Vancouver, in their home or by video. It covers the scams going around right now, role-plays likely calls, sets up a family safe word and turns on spam call and text filtering. It is a flat C$149, and family members are welcome to join.
Where can I get help after a scam in Metro Vancouver?
Call your bank first, then the Canadian Anti-Fraud Centre on 1-888-495-8501 and your local police non-emergency line. For the technical clean-up, Jeyki Security offers a post-scam cyber cleanup for a flat C$179: securing affected devices and accounts, checking for signs of access and a written list of who to notify. A slot is offered within 48 hours and most cases work remotely.
Do you come to my home?
Yes. In-home sessions are available across Metro Vancouver, including Vancouver, Burnaby, Surrey, Richmond, the Tri-Cities, the North Shore, New Westminster, Delta, Langley, Maple Ridge and Pitt Meadows. Video sessions work anywhere in BC.
How much does personal cyber safety help cost in Vancouver?
Every session is a one-time flat fee in Canadian dollars, agreed up front: C$149 for a scam defence session, C$149 for a digital recovery kit, C$179 for an account security review, C$179 for a post-scam cleanup and C$249 for a full family setup. There is nothing recurring and no software to buy.
Can you get my money back after a scam?
No. Jeyki Security does not recover money, contact scammers or investigate who did it. Banks, platforms and police handle those parts. Be wary of anyone who offers to recover lost money for a fee, which is a common second scam.
Is it just one person?
Yes. Jeyki Security is one person, Ashwin Charathsandran, working with individuals and families on personal devices and accounts. You deal with the same person from the first email to the written summary, and you type your own passwords.
Why people book a person, not an app
You deal with me from the first email to the written summary. I explain each step before I do it, you type your own passwords, and I never keep them. I don't recover money or chase scammers: banks and police handle that, and I tell you who to call. More about me.