--- title: "How to report a scam in Metro Vancouver · Jeyki Security" description: "Who to call after a scam in Vancouver, Surrey, Burnaby, Richmond and across Metro Vancouver: your bank, the Anti-Fraud Centre and local police." url: "https://jeyki.ca/guides/report-a-scam-metro-vancouver" --- 1. [Home](https://jeyki.ca/) 2. [Guides](https://jeyki.ca/guides) 3. How to report a scam in Metro Vancouver: who to call, in order Who to call, by city # How to report a scam in Metro Vancouver: who to call, in order If you lost money, call your bank first on the number on your card. Then report it to the Canadian Anti-Fraud Centre on 1-888-495-8501 or at reportcyberandfraud.canada.ca, and to your local police on the non-emergency line listed below. Call 911 only if someone is in danger or a scammer is at your door. If you did not lose anything, forwarding a scam text to 7726 and reporting to the Canadian Anti-Fraud Centre is enough. Last reviewed October 14, 2026. Written by [Jeyki Security](https://jeyki.ca/about), free to use and print. [Email this to a parent](mailto:?subject=How%20to%20report%20a%20scam%20in%20Metro%20Vancouver%3A%20who%20to%20call%2C%20in%20order&body=Hi%2C%20I%20thought%20this%20free%20guide%20would%20help%20you%3A%0A%0AHow%20to%20report%20a%20scam%20in%20Metro%20Vancouver%3A%20who%20to%20call%2C%20in%20order%0Ahttps%3A%2F%2Fjeyki.ca%2Fguides%2Freport-a-scam-metro-vancouver%0A%0AIt%20is%20written%20for%20people%20in%20Canada%20and%20takes%20a%20few%20minutes.)Share or copy linkPrint this guide Most people do not know who to call after a scam, and the order matters. Your bank can sometimes stop a payment if you are fast. Police and the Canadian Anti-Fraud Centre need the report for their records and so your bank or a credit bureau has a file number. ## The order to call 1. **Your bank or card company.** Use the number on the back of your card or on the bank’s official website. Ask them to stop or recall any payment and to protect your accounts. 2. **The Canadian Anti-Fraud Centre.** Call **1-888-495-8501** or report online at **reportcyberandfraud.canada.ca**. 3. **Your local police,** on the non-emergency line below or through their online reporting. Ask for a file number and write it down. 4. **Equifax and TransUnion,** if you shared your SIN, ID or banking details. Ask each for a free fraud alert. The [email hacked checklist](https://jeyki.ca/guides/email-hacked-canadian-checklist) has their numbers. 5. **The platform** where it happened: Facebook, Craigslist, your phone carrier (forward scam texts to **7726**), or the company that was impersonated. ## Police non-emergency lines in Metro Vancouver Call **911** if someone is in danger, the crime is happening now, or a “courier” is coming to collect money or cards. For everything else: | Where you live | Police | Non-emergency line | | --- | --- | --- | | Vancouver | Vancouver Police Department | [604-717-3321](tel:+16047173321) | | Surrey | Surrey Police Service | [604-599-0502](tel:+16045990502) | | Burnaby | Burnaby RCMP | [604-646-9999](tel:+16046469999) | | Richmond | Richmond RCMP | [604-278-1212](tel:+16042781212) | | Coquitlam, Port Coquitlam, Anmore, Belcarra | Coquitlam RCMP | [604-945-1550](tel:+16049451550) | | North Vancouver (City and District) | North Vancouver RCMP | [604-985-1311](tel:+16049851311) | | West Vancouver | West Vancouver Police | [604-925-7300](tel:+16049257300) | | New Westminster | New Westminster Police | [604-525-5411](tel:+16045255411) | | Delta | Delta Police | [604-946-4411](tel:+16049464411) | | Langley (City and Township) | Langley RCMP | [604-532-3200](tel:+16045323200) | | Maple Ridge | Maple Ridge RCMP | [604-463-6251](tel:+16044636251) | | Pitt Meadows | Pitt Meadows RCMP | [778-670-9010](tel:+17786709010) | Not listed? Search your city or town’s website for “police non-emergency”. Many RCMP detachments also take reports through the RCMP’s online crime reporting tool, which is useful when phone lines are busy. BC RCMP reported temporary problems with some detachments’ non-emergency phone lines in 2026, so if a line does not connect, try online reporting or visit the front counter. The Vancouver Police Department asks people to phone in a police report for fraud over $10,000 in Vancouver, and points smaller losses to the Canadian Anti-Fraud Centre. **A warning about these numbers.** Scammers have faked the caller ID of several of these police lines. Police will not call to ask you for money, gift cards or bank details. If a call shows one of these numbers and asks for anything like that, hang up and call the number yourself. ## Other places to report - **Scam texts:** forward to **7726** (SPAM). It is free. - **Investment or crypto scams:** the BC Securities Commission, through investright.org. See [investment and crypto scams in BC](https://jeyki.ca/guides/investment-crypto-scam-bc). - **CRA impersonation:** the CRA’s own scam reporting page. See [is the CRA really contacting me?](https://jeyki.ca/guides/is-the-cra-really-contacting-me) - **SIN shared:** Service Canada on 1-800-O-Canada (1-800-622-6232). - **Fake QR stickers on Vancouver parking meters:** the City through Van311 or 3-1-1. See [Vancouver parking scams](https://jeyki.ca/guides/vancouver-parking-ticket-text-qr-code-scam). ## What to have ready - Dates and times of every contact. - Phone numbers, email addresses, websites and usernames the scammer used. - How much you paid, how, and any transaction or reference numbers. - Screenshots of messages. Do not delete the conversation until you have reported it. If a scam just happened and you are not sure where to start, [what to do after a scam](https://jeyki.ca/after-a-scam) walks through the first hour. ## Common questions ### Do I need to report a scam to the police if I lost money? Yes, it is a good idea. Your bank or a credit bureau may ask for a police file number. Report to the Canadian Anti-Fraud Centre as well, because police and the Centre keep separate records. ### Should I call 911 about a scam? Only if someone is in danger, a crime is happening right now, or someone is at your door to collect money or cards. Otherwise use your local police non-emergency line or online reporting. ### A call showed my local police number. Was it really them? Not necessarily. Scammers have faked the non-emergency numbers of the Vancouver, Surrey, New Westminster and West Vancouver police. Police will not ask you for payment. Hang up and call the number on this page yourself. ### I did not lose any money. Is it worth reporting? Yes. A report to the Canadian Anti-Fraud Centre takes a few minutes online and helps track new scams. For a scam text, forwarding it to 7726 is enough. ### Will reporting get my money back? Sometimes, especially if your bank acts quickly, but often not. That is why the bank call comes first. Be wary of anyone who contacts you offering to recover money for a fee, which is a second scam. ## Sources 1. [Report cybercrime and fraud, National Cybercrime and Fraud Reporting System](https://reportcyberandfraud.canada.ca/) 2. [How to report fraud and scams in Canada, Competition Bureau of Canada](https://competition-bureau.canada.ca/en/fraud-and-scams/tips-and-advice/how-report-fraud-and-scams-canada) 3. [Report a non-emergency, Vancouver Police Department](https://vpd.ca/report-a-crime/) 4. [Contact us, Surrey Police Service](https://www.surreypolice.ca/contact-us) 5. [Contact, Burnaby RCMP](https://rcmp.ca/en/bc/burnaby/contact) 6. [Police, City of Richmond](https://richmond.ca/city-hall/city-departments/contact/departments/safety/police.htm) 7. [Contact, Coquitlam RCMP](https://rcmp.ca/en/bc/coquitlam/contact) 8. [RCMP, City of North Vancouver](https://cnv.org/Home-Property/Safety/RCMP) 9. [Contact, New Westminster Police Department](https://www.nwpolice.org/contact) 10. [Delta Police Department](https://www.deltapolice.ca/) 11. [West Vancouver Police Department](https://westvanpolice.ca/) 12. [Contact, Langley RCMP](https://rcmp.ca/en/bc/langley/contact) 13. [Ridge Meadows RCMP transition to two detachments, RCMP (April 2026)](https://rcmp.ca/en/bc/ridge-meadows/news/2026/04/4351671) 14. [Reporting spam text messages to 7726, Get Cyber Safe (Government of Canada)](https://www.getcybersafe.gc.ca/en/blogs/reporting-spam-text-messages-7726) 15. [InvestRight, BC Securities Commission](https://www.investright.org/) ## Related guides - [Email hacked? A free Canadian checklist](https://jeyki.ca/guides/email-hacked-canadian-checklist) Secure the account, protect your money, and tell the right people. Saves your progress and prints. - [Call from your bank's fraud department? How to spot the bank investigator scam](https://jeyki.ca/guides/bank-investigator-scam-canada) A caller says there is fraud on your card and asks for codes, a transfer or the card itself. How the bank investigator scam works and what to do. - [Rental scams in Vancouver: how to check a listing before you pay](https://jeyki.ca/guides/vancouver-rental-scams) Fake Craigslist and Marketplace rentals are common in Metro Vancouver. Red flags, how to check a landlord, BC deposit limits, and what to do if you paid. ## Reported it, and still need your accounts sorted? Banks and police handle the money and the investigation. I handle the clean-up: securing your devices and accounts, checking for signs of access and giving you a written list of who else to notify. It is a flat C$179, with a slot offered within 48 hours. [See how cleanup works](https://jeyki.ca/after-a-scam)